This qualification consists of Compulsory Knowledge, Practical Skill and Work Experience modules NQF Level 4 totalling 100 Credits:

Knowledge Modules:

  • 522201000-KM-01, Concepts and principles of supervising Wholesale or Retail staff, NQF Level 4, 10 Credits.
  • 522201000-KM-02, Concepts and principles of monitoring and improving performance, NQF Level 4, 4 Credits.
  • 522201000-KM-03, Concepts and principles for the implementation and maintenance of retail or wholesale operations, NQF Level 4, 3 Credits.
  • 522201000-KM-04, Concepts and principles of enhancing customer service, NQF Level 4, 3 Credits.
    Total number of Credits for Knowledge Modules: 20 Credits.

    Practical Skill Modules:
  • 522201000-PM-01, Supervise retail or wholesale staff, NQF Level 4, 6 Credits.
  • 522201000-PM-02, Monitor and control the work performance of a team, NQF Level 4, 6 Credits.
  • 522201000-PM-03, Supervise operations, NQF Level 4, 4 Credits.
  • 522201000-PM-04, Supervise service to internal and external retail and wholesale customers, NQF Level 4, 2 Credits.
  • 522201000-PM-05, Resolve queries and complaints from internal and external retail and wholesale customers, NQF Level 4, 2 Credits.
    Total number of Credits for Practical Skill Modules: 20 Credits.

    This qualification also requires the following Work Experience Modules:
  • 522201000-WM-01, Processes and procedures for supervising wholesale or retail staff, NQF Level 4, 30 Credits.
  • 522201000-WM-02, Processes and procedures for supervising, implementing and maintaining processes and procedures in a specific area of responsibility in a wholesale or retail outlet, NQF Level 4, 20 Credits.
  • 522201000-WM-03, Processes and procedures for enhancing customer service in a wholesale or retail outlet, NQF Level 4, 10 Credits.
    Total number of Credits for Work Experience Modules: 60 Credits.