This qualification is made up of the following compulsory Knowledge and Practical Skill Modules:

Knowledge Modules:
  • 334102002-KM-01, Effective office administration and management, Level 5, 10 Credits.
  • 334102002-KM-02, Business communication and customer services, Level 5, 8 Credits.
  • 334102002-KM-03, Office protocol, deportment and etiquette, Level 5, 8 Credits.
  • 334102002-KM-04, Apply End User Computing, Level 3, 6 Credits.
  • 334102002-KM-05, Social media and digital literacy, Level 4, 5 Credits.
  • 334102002-KM-06, Introductory project management, Level 4, 2 Credits.
  • 334102002-KM-07, Computerised Project Management, Level 5, 15 Credits.
  • 334102002-KM-08, Basic business calculations, Level 4, 5 Credits.
  • 334102002-KM-09, Resource and procurement management, Level 5, 15 Credits.
  • 334102002-KM-10, Tender and procurement processes, and procedures, Level 5, 5 Credits.
  • 334102002-KM-11, Document management and record keeping, Level 5, 15 Credits.
  • 334102002-KM-12, Staffing, and people support, Level 5, 15 Credits.
  • 334102002-KM-13, Principles of the National Qualifications Framework (NQF) in relation to Skills development and Workplace Skills Plan (WSP) administration, Level 5, 12 Credits.
  • 334102002-KM-14, Public relations, marketing and advocacy, Level 5, 6 Credits.
  • 334102002-KM-15, Ready for work standards, Level 4, 5 Credits.
    Total number of credits for Knowledge Modules: 132.

    Practical Skill Modules:
  • 334102002-PM-01, Communication and effective customer relationships, Level 5, 10 Credits.
  • 334102002-PM-02, Manage, coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities within the organisation, Level 5, 15 Credits.
  • 334102002-PM-03, Assist in the administration and preparation of the process of tendering of contracts, Level 5, 15 Credits.
  • 334102002-PM-04, Manage meetings, Level 5, 15 Credits.
  • 334102002-PM-05, Payroll processing and pay administration, Level 5, 15 Credits.
  • 334102002-PM-06, Support the recruitment, selection, and induction of staff, Level 5, 15 Credits.
  • 334102002-PM-07, Classify, identify, register, track and dispose of records and information, Level 5, 15 Credits.
  • 334102002-PM-08, Assist in the administration and preparation of the Workplace Skills Plan (WSP), Level 5, 15 Credits.
  • 334102002-PM-09, Provide administrative support to Marketing/Public Relations division, Level 5, 20 Credits.
  • 334102002-PM-10, Prepare, install and dismantle exhibition elements, Level 5, 10 Credits.
  • 334102002-PM-11, Manage a small project, Level 5, Credits 10.
    Total number of credits for Practical Skill Modules: 155.

    This qualification also requires the following Work Experience Modules:
  • 334102002-WM-01, Perform administrative and meeting support functions to support management, Level 5, 12 Credits.
  • 334102002-WM-02, Handle customer and client's queries and liaison in an office, Level 5, 8 Credits.
  • 334102002-WM-03, Marketing/Public Relations and administrative support, Level 5, 25 Credits.
  • 334102002-WM-04, Assist in planning and coordinating at least two special events/conferences, Level 5, 20 Credits.
  • 334102002-WM-05, Procure and allocate resources, Level 5, 15 Credits.
  • 334102002-WM-06, Solicit tender offers in terms of a set of procedures, Level 5, 10 Credits.
  • 334102002-WM-07, Manage a paperless office, Level 5, 20 Credits.
  • 334102002-WM-08, Supervision, and training of administration staff, Level 5, 15 Credits.
  • 334102002-WM-09, Assist in developing a Workplace Skills Plan according to employee training needs, Level 5, 8 Credits.
  • 334102002-WM-10, Apply ready for work standards to everyday work activities, Level 5, 25 Credits.
    Total number of credits for Work Experience Modules: 158.