This qualification is made up of the following compulsory Knowledge and Practical Skill Modules:
Knowledge Modules:
  • 351201001-KM-01, Introduction to Data Communication and Networking, Level 5, 15 Credits.
  • 351201001-KM-02, Basics of Computer Architecture: Hardware, Level 5, 30 Credits.
  • 351201001-KM-03, Basics of Computer Architecture: Software, Level 5, 30 Credits.
  • 351201001-KM-04, Basic Concepts of Sustainable Computer Environment and Green Technologies, Level 4, 10 Credits.
  • 351201001-KM-05, Social Media and Digital Literacy, Level 4, 5 Credits.
  • 351201001-KM-06, End User Computing, Level 3, 6 Credits.
  • 351201001-KM-07, Business communication and customer services, Level 5, 8 Credits.
  • 351201001-KM-08, Ready for work standards, Level 4, 5 Credits.
    Total number of credits for Knowledge Modules: 109.

    Practical Skill Modules:
  • 351201001-PM-01, Troubleshoot computer and network faults, Level 5, 30 Credits.
  • 351201001-PM-02, Maintain computer and network security Level 4, 8 Credits.
  • 351201001-PM-03, Provide support to end Users, Level 5, 30 Credits.
  • 351201001-PM-04, Install computer software and hardware, Level 4, 5 Credits.
    Total number of credits for Practical Skill Modules: 73.

    This qualification also requires the following Work Experience Modules:
  • 351201001-WM-01, Respond to user inquiries regarding fault request, NQF Level 5, 30 Credits.
  • 351201001-WM-02, Set up equipment for users, check operating system performance and ensure proper installation of cables and software, Level 5, 25 Credits.
  • 351201001-WM-03, Processes of maintaining computer systems and peripherals, Level 5, 15 Credits.
  • 351201001-WM-04, Identify the potential green technologies, processes and procedures for cost effective application and create a sustainable computer environment to reduce e-waste, Level 4, 10 Credits.
  • 351201001-WM-05, Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities, Level 4, 20 Credits.
    Total number of credits for Work Experience Modules: 100.